Pounds Labs - More Than A Print
  
 
Products & ServicesOrdering ToolsE-Commerce SolutionsCommunityGetting StartedAboutContactSupport
 
 

Archive for the ‘community’ Category

Martin Patterson’s Success Story: Volume Photography Is a Game Changer

Tuesday, March 7th, 2017

srgb

How would you like to grow your business 400% in one season? Incredible, right? Martin Patterson did just that and is a great example of how volume photography can be a game changer.

If anyone were ever destined for a career in photography, it’s Patterson. His grandfather opened a camera store in 1939. He grew up hanging out there, absorbing a lot along the way. Patterson moved in the most natural direction. He started his own photography business, in Texarkana, Texas with his cousin Mark Patterson, aptly called Patterson’s.

“We did weddings for years and stopped in the mid ‘90s but continued doing family photos, portraits, and commercial work.”

That game changer came about three years ago.

“I went to a Photography Boot Camp in Dallas,” Patterson said. “It was inspirational and motivating. We had done some sports photos for a few schools and dance photos for a dance school, so I thought they might give us a shot at volume work.”

“After I left the boot camp, I cold called every school within an hour from me. I’d find out when their picture day was and I’d call the day after to see how it went, how it could be improved, what they liked and did not like from their present service. Then I set up meetings.”

Those cold calls and meetings paid off. Patterson signed five campuses his first year, and the second year he grew the business to 22 campuses. Patterson’s School Division was born! He has contracts with five more schools for next year and is not slowing down.

Patterson has some advice for anyone who is thinking about volume photography.

“Attend a workshop and get an idea of who to contact, how to actually do the pictures, and what equipment is involved. Find a lab that you can build a relationship with. I did that with Pounds and I could not be happier. They have all been more than helpful, and they can answer any question!”

Patterson continues to learn, experiment and grow.

“I went to SPAC in January,” Patterson said. “It was my first time, and it was extremely worthwhile. I definitely plan to go back. I met some cool people who had been in the business for some time. Everyone was so willing to share information. I know I need to amp up my social media presence, and I plan to get more involved with youth league sports. The school business is very exciting. I like being around the kids, and I’m excited about the potential!”

FedEx is coming!

Friday, March 11th, 2016

srgb

Whether you are Irish or not, March 17th will be your lucky day! That’s when FedEx becomes our primary carrier.

In a continuing commitment to streamline shipping delivery and offer the most economic pricing to you, Pounds is pleased to announce that we will be transitioning our UPS shipping services to FedEx on March 17th. If you are currently set up in our system for UPS shipping, we’ll change your account settings to use the same level of service with FedEx.

As always, customer service is here if you need us!

We appreciate your business and look forward to another great year of working together to help your business grow in 2016!

An Interview with Christy Dodson

Friday, February 26th, 2016

srgb

Christy Dodson keeps it all in the family. Her parents have been integral to her business, so teamwork isn’t just captured on the field, it’s the backbone of Snap 1 Studios. She’s an award winning photographer located in Granbury, Texas. The studio serves Granbury, Weatherford and other areas of Hood and Tarrant counties.

POUNDS: What inspired you to become a photographer and how long have you been in the business?

CHRISTY: I wish I could say I fell in love with photography as a kid but the truth is it wasn’t until I was already in the business that I began to really fall in love with the photographic craft. Like many photographic entrepreneurs, I was first attracted to the self-employment potential. My mother, Pat Uttz, and I started our business venture together 15 years ago.

POUNDS: What attracted you to sports photography?

CHRISTY: Sports photography is what got us started. Mom always had the latest and greatest in camera technology (she’s the one who’s always loved photography) and she and I would take turns getting great action shots at my kids little league baseball games. Prior to this my mother had been self employed as a computer program teacher (she’s smart). She taught me how to use Photoshop which at that time was not really being used by the general public or even very many photographers. One day I was making action “collages” for each child on the team to give to the coach in an album, and since I’m a creative at heart they were starting to look pretty cool. That’s when it dawned on me. “The parents are going to want these. I wonder if I could sell them?” So at the team party I told the parents they could buy their child’s collage for $10 (stop laughing, I hadn’t joined PPA yet and didn’t know what I was doing). Well, before I knew it, I had other teams calling us for action photography and collages. My dad was smart enough to realize we couldn’t make a profit at those prices unless we added value to raise the price, so he decided we had to sell them as framed wall art. The next season we did $14,000.00 worth of what we called “Fusion Designs” in 6 weeks! Sound too good to be true? It was. We worked ourselves to death with shooting all the games, culling all the pictures, and designing works of art. At the time we didn’t want to do traditional T&I work because it seemed boring and lacked creativity. We laugh now at how naïve we were!

POUNDS: “Sportraits” is a great term. Was that term a conscious part of your branding?

CHRISTY: I definitely started using the term “Sportraits” as part of a branding effort but I don’t think I was the first to come up with it. I’ve seen others throughout the industry use it. I think it’s very fitting for professionally lit and posed athlete portraits and I absolutely love creating them!

POUNDS: How do you connect with your subjects to get such great shots?

CHRISTY: Kids can be notoriously difficult and teenagers have strong opinions. I’ve always been a people person and I think that is a big part of being able to connect and capture their inner athlete. Usually they’ve seen my work so they trust my judgment.

POUNDS: What’s the best advice you’ve received regarding photography?

CHRISTY: All of the advice I received during my certification process has been invaluable. The things that have stuck with me the most from that experience are directional lighting, light quality, and that the background matters as much as the subject.

POUNDS: What are some memorable shoots?

CHRISTY: It’s very rewarding and memorable any time we get to photograph a family or a senior who purchased Fusion Designs from us in the early days. I love their loyalty and they love that they were there in the beginning.

POUNDS: What advice would you give to photographers that want to enter the volume sports field?

CHRISTY: Volume photography is exhausting and energizing all at the same time. Speed is the name of the game with team and individual work. Coaches don’t like to wait! As a rule quality and quantity don’t go together but we strive to bridge the gap.

Seventy Six Years Ago

Friday, June 5th, 2015

srgb

Guest blog by Missy Mwac
Seventy Six Years Ago

This is a photo of my dad in 2nd grade.

He is the one on the second row, far left, with a very serious middle part and mischief written all over his face.

It was taken in 1939.

I’m not good at math, but according to my calculations, this image is 76 years old.

76 years old.

There are very few items I possess that are this age or older. A couple pieces of furniture…some jewelry…handkerchiefs from my grandmother. My children never knew my dad; they only know him from photographs. And this photo has hung in our hallway for years.

I don’t know where technology will go; everything is changing and moving and phasing in and out at the blink of an eye. If you had told me five years ago that Apple laptops would no longer come with a CD drive, I would have laughed and asked what you were smoking.

And there’s a big part of me that loves that; a big part of me that is happy to ride the techno wave into the future. After all, I’m able to share this with you all because of technology.

But the only reason I have it to share in the first place is BECAUSE it was printed. And I think forward 50 years, when the most photographed generation on the planet is becoming grandparents themselves.

What will their grandchildren have to remember them by?

A paper photograph…or that digital file that was given to them by their photographer but is now lost in the back of a junk drawer somewhere because they never got around to printing it.

When this school photo was carried home in my dad’s excited little second grade hands, he had no way of knowing that 76 years later, his daughter and grandchildren would consider it one of their most prized possessions.

My dear photographer friends…I don’t believe creating and selling extraordinary prints for our clients to pass down from generation to generation is selfish or old-fashioned or out of date…I believe it’s our job.

xoxo
#‎pixelsareforsharingbutprintsareforpreserving
#‎printwhatyouwantopreserve

Cindy Baxter: Selling the Story

Monday, March 2nd, 2015

srgb

Cindy Baxter knows that childhood is fleeting. Capturing the perfect image of those wonder years is what she loves and she does it in a beautiful and unique way. She constructs theatrical settings complete with costumes, props and often animals that transport a child into their own story, creating a work of art that is timeless.

POUNDS: How did you become a photographer?
CINDY: When I was in the 7th grade I got a hold of my parents 110 camera and I loved it! I took pictures of everything. I cost them a small fortune back then in film processing! In high school I became the head photographer of the yearbook and I was hooked. I started my own studio out of my apartment when I was 19 and at 25 opened my first commercial storefront.

POUNDS: You have created quite a niche with your Storybook Sessions. How did this evolve?
CINDY: I was inspired to do theme-based portraiture by Lisa Jane. Although, the fairytale sessions like fairies and angels didn’t do well in my area so I developed a line of theme portraiture that were more “real to life” themes like the duck pond, country kids, baseball and football themes. I wanted to create works of art for my clients that included their children. I also base what kind of set I do on whether it is what I call, “WALL WORTHY”, in other words I only design a set that I believe my client would want a wall portrait of it. So you don’t see me doing things like candy shops or lemonade stands…I create themes that look like art pieces.

POUNDS: What is the best part of your job?
CINDY: Creating beautiful timeless images for my clients and the appreciation that they have for me is what I love best about what I do. Knowing that for generations people will be enjoying the portraits that I create just makes me happy!

POUNDS: Your Storybook Sessions are quite the production. Do you have a big warehouse of props or do you encourage people to bring their own items?
CINDY: I don’t have a big warehouse…lol! Just a huge studio! I do have tons of props, backgrounds and clothing. For most of my theme sessions I supply clothing up to size 8, although, for the themes that require normal clothing such as my “Winter Wonderland” theme, we just coach our clients on clothing ideas.

POUNDS: Speaking to the production end, you’ve successfully combined sets, props, animals and kids. Do you have a preproduction day where you dress the set? Tell us a little bit about your process.
CINDY: I normally build my sets the evening before the sessions begin. I have done most of my sets multiple times, so on average, it only takes me about an hour to build a set. The pond, my most complicated set, takes about 3 hours to set up.

When creating a new set it takes a few months to gather my thoughts on exactly what I want, search for the right background or have one designed, find props, foliage and other set elements. I then do a model call and photograph the set. This helps me decide on the poses and situations that I am going to photograph during the session to tell the story. It is important to not just photograph your subjects looking at the camera smiling for these theme sets. Creating real life scenarios and photographing children doing real life things in that situation is what makes theme sets true art for my clients’ walls.

POUNDS: How long does a typical photo Storybook session take?
CINDY: We normally schedule an hour for each session.

POUNDS: How do you keep everyone’s attention?
CINDY: I’ve been photographing children for 31 years so I have a ton of experience! I normally just start out talking to the children and asking questions that I know will make them smile naturally. I have a magic duck that I can flip in the air using one hand that I have them blow on. That’s my number one trick! It gets all of the children’s attention. Bubbles of course and a tickle stick (multi colored duster) work well.

POUNDS: Do you have a favorite theme session?
CINDY: My favorite session is my Duck Pond, I’ve been photographing it for 21 years, every spring. I just love how the children interact with the ducks and how natural the images look.

POUNDS: What inspires you?
CINDY: Most of my inspiration for my sets comes from child artists. In general, I’m inspired to be a photographer by all the beautiful people, children and adults that I see every day. Nothing is more important to me than capturing the heart and soul of my subjects and recording their life in a photograph that they will cherish forever.

POUNDS: How has Pounds factored in helping your business?
CINDY: The team at Pounds is the BEST!! My images always come back perfect. The product selection is helpful in giving me a variety of ways to please my clients!

POUNDS: You are great about posting to Facebook. What marketing advice would you give to fellow photographers?
CINDY: I’m good about Facebook but not as good as I need to be. It’s important to try to touch your clients every day in some way through social media. But more importantly, the Golden Rule is what I have always lived by. I treat my client the way I want to be treated. I never argue with a client and if they have any concern with any of their portraits I will fix it immediately! No hassles or questions asked. I don’t care if it is something I don’t even think it is an issue. I reprint and smile!

POUNDS: Where would you like to be in 10 years?
CINDY: I will be photographing for as long as I can stand and see…but in 10 years I will be semi-retired with a winter home in a warm climate!

You can learn more about Cindy Baxter and her studio at cindybaxterstudios.com.

Gail Nogle Gets Around

Thursday, January 29th, 2015

srgb

Fearless, curious, energetic and full of boundless enthusiasm, Gail Nogle has been there, done that and in a big way! Think of a place. Mongolia, Africa, Romania, she’s been there. Name a person. George Bush, Rudy Giuliani, Julia Child, she’s photographed them. Awards? Well of course there’s the highest award in the profession, a Fellowship from the American Society of Photographers. The list of accolades would fill a volume! At 8 she was presented with a Brownie Starlight camera and fell in love with photography. Gail has an extraordinary talent for capturing the ordinary and after over four decades behind the camera, she is still in love with photography and is still moving forward at the speed of light. She paused long enough to answer a few questions for us!

POUNDS: You’ve been in business for some time and photographed just about every sort of subject matter. What is your absolute favorite thing to photograph and why?
GAIL: My first love and forte is to photograph children, especially 3-year-old children because they are still animated and take direction well and they are ready to play!

POUNDS: What is your best asset when it comes to photographing a subject?
GAIL: My best asset is that I can read people, make them feel comfortable in a very short time, and get down to the business of making wonderful, exciting, and exceptional portraits of them!

POUNDS: You have been at the forefront of the industry, one of the first women to be taken seriously and you’ve remained competitive. How do you do it?
GAIL: Lots of effort, hard work and attention to detail. I never settle for just good enough and I’ve been entering competitions most of the 40 years I have been in business. I was always, and still am, in competition with myself to become a better photographer. I am driven!

POUNDS: What is the next challenge you are looking forward to?
GAIL: Writing my first book, lecturing, and traveling using the world as my studio.

POUNDS: What are a couple of great photo memories you love to share?
GAIL: Some memorable moments for me have been photographing Princess Diana’s funeral, riding on the back of a motorcycle while taking photographs in the Harley Davidson 100th anniversary parade, and attending the 2013 Kumbh Mela in India (the largest religious, spiritual gathering in the world which happens every 12 years).

POUNDS: When did you start speaking about photography at trade shows and conventions?
GAIL: I first started speaking at the TPPA Convention in Dallas, TX in 1977 with my associate and mentor, Yvonne Bluberg.

POUNDS: What do you enjoy most about speaking on the business of photography?
GAIL: The art of photography and the connection I have with my subjects, seeing beyond what is happening at the moment and making something happen out of nothing. I like to share what I have learned in my 40-year career to inspire other photographers to realize their dreams.

POUNDS: How has Pounds factored in your business?
GAIL: Wow! That’s a great question. Where do I start? Pounds has always been there for me no matter what I needed. They provide great customer service. If I need something made over, no questions asked! They always produce quality prints and offer quality service that I can depend on, which is one less thing for me to worry about. Alleviating worry about my prints, that’s what they do best, so I can focus my time and energy on what I do best!

Check out Gail’s work at www.gailnoglephoto.com

Print What You Want to Preserve

Monday, September 15th, 2014

srgb

Guest blog by Missy MWAC
#whyweprint

[The discussion recently arose on my Facebook wall about giving clients digital files because that’s “what they want,” and I’m glad it did, because it’s an important discussion to have. This is my response to the “digital only” conversation. Warning: I took it waaaay down. So far down, that I became exhausted and had to watch SNL reruns on Netflix to counter the effects...]

I may be out of touch, it’s true. And while I’m not the sharpest tool in the shed, I really do try to stay on top of what is trending and what is about to trend. It’s kind of my thing.

As you recall, back in the days o’ film, the phone would ring and the caller would ask that question that made many a photographers’ eyes roll: “How much is an 8×10?” If I had a dime for every time, right? And, we knew…just knew… that what they were asking was not really the price of an 8×10 (although I’m sure there was a percentage for whom that was ALL they wanted to know.)

No, they asked “How much is an 8×10?” because it’s all they knew to ask. They wanted to know price, sure, but what that question really meant was:

“Why should I pick YOU?”
“Am I going to love these?” “What if I don’t?”
“Are you right for me?”
“If I pick you, will I be happy with my choice.”
“Tell me why YOU are the right photographer for me.”

Of course, they didn’t come out and say that. Instead, they asked, “How much is an 8×10?”

Now, that question could be answered according to the “what clients want” theory: they WANT the price of an 8×10, so give it to them and be done with the phone call.

Or…we could dig deeper to find out what they REALLY want.

Fast forward to now and the digital age. I happen to love it. I really do. Digital photography has made possible things that have stretched the imagination and broadened the mind. Heck, you and I are talking because of digital communication. And, for many photographers, digital technology has changed their final product.

Why? Why did it change? Were clients banging down the door demanding digital images only…or were we quick to hand them over, stick a fork in it, and say, “I’m done.”

Personally, I think it’s the latter.

Again, why? Well, with digital only, we don’t have to sell. And selling, well, the thought produces tremors in a lot of people. And then, having sold, we have to produce a product. And then, we have to hope the clients like the product. And then, we have to deliver the product.

All that…when you could slap ‘em on a CD, grab a little pocket change and be done? Well, it’s easy to see, at least to me, why that became attractive and “the thing to do.” (Not to mention this was advocated and promoted by those who stood to profit from the shift to digital only. Of course, that’s a whole other conversation.)

But…I submit it is not always what clients want…even when they say it is. Like the 8×10, they think they need to ask: “Can I get the CD?” That’s what their friends did, right? And that’s the offer they are getting everywhere they turn, so they figure it’s “what’s done.” And, having received the CD, or USB drive, or online gallery, the images will be shared for a week or so, and then, the excitement will wane and the disk will be placed in a drawer.

And it will be forgotten.

Sure, a handful might, just might, print them. Will they look how YOU intended them? After all, your name is on them, so you better hope so. I say the odds are doubtful.

The bottom line, at least, to me, is that we have devalued many things in this industry: the work, the final product, the relationships between client and photographer, the way we market…(examples are happily given for all of these upon request) and it’s time we get back to making things MEAN something again.

I believe we do that by creating a print for our client…something that lasts. I might give a social media copy to share online, but I believe my job isn’t done until I place a paper photograph in their hand, because I believe that the ONLY tangible thing we give our clients shouldn’t be a USB drive.

And, I believe their grandkids will one day be grateful.

xoxo

PRINT in the Name of Science

Friday, June 6th, 2014

srgb

I’m not a scientist. Not even close.

The closest I’ve come to being a scientist is creating baking soda volcanos with my children or helping them with science fair projects. Unless, of course, you count experimenting with cocktails in the kitchen as science: “Let’s see…a little of this…and a little of that…” in which case, just call me Mr. Wizard.

But I read an article recently on a Science News site about a study conducted by a Psychologist at Fairfield University. Her findings were published in a paper entitled “Point and Shoot Memories.” In a nutshell, she wanted to determine if people who took a lot of photographs had better memories, or worse. Unfortunately, it was the latter. She determined that the brain’s ability to recollect objects was increased when those objects were viewed outside of a viewfinder.

“When people rely on technology to remember for them — counting on the camera to record the event and thus not needing to attend to it fully themselves — it can have a negative impact on how well they remember their experiences.”

I totally get this. As any parent who has photographed a dance recital knows, you can’t enjoy it AND photograph it at the same time.

But here’s where the story gets interesting. You’ll want to really pay attention to this next part. You with me? Good.

The article goes on to quote the psychologist:

“Research has suggested that the sheer volume and lack of organization of digital photos for personal memories discourages many people from accessing and reminiscing about them,” she said. “In order to remember, we have to access and interact with the photos, rather than just amass them.”

WAIT, let’s read that again.

“Research has suggested that the sheer volume and lack of organization of digital photos for personal memories discourages many people from accessing and reminiscing about them,” she said. “In order to remember, we have to access and interact with the photos, rather than just amass them.”

You mean, it’s not enough to just to TAKE the picture? You have to actually interact with the photos? Hmmm…and how best would we do that?

Oh, I know!

PRINT THEM.

I mean, why do we take pictures to begin with? To remember. A moment in time means something to us, so we whip out a camera and record it so we can remember it later. But as technology progresses, billions and billions and billions of memories are now in danger of being forgotten. It’s like when you go to the zoo and see a sign in a cage for an animal on the Endangered Species list. In our local zoo, the sign reads, “Going…going…gone.”

I wish I could put that sign on every digital file in the world.

As photographers, we are in the business of preserving memories. Even as I write this, I realize how cheesy that line sounds, but, it’s true. Our goal as portrait photographers is not to make a quick buck; it’s to give our clients value in a product they will have for a lifetime. Which is pretty cool when you really think about it.

Will a pixel last for a lifetime? I just don’t know. (I do know that I have a whole mess of cassette tapes I’ll never listen to again. And don’t even get me started on my VHS library.) I DO know, however, that when I sell my clients prints, I am providing them with a tangible piece of art that they will hand down to future generations.

So, if you want to remember a time, or a place or a person you love, there’s really only one thing to do….

PRINT what you want to preserve.

Imaging USA 2014: A Pounds Perspective

Sunday, February 23rd, 2014

srgb
As the palm trees waved under the sunny skies of Phoenix in early January, Imaging USA kicked off another great event. This year over 7,600 people attended, there were more than 100 programs offered, Kenny Rogers received an Honorary Master of Photography degree and shared some of his favorite images and of course we were there! If you weren’t able to attend, here’s a little peek from Chris, Vickie and Carl!

Check out this Imaging USA 2014 Infographic link for some surprising information!

What was your overall impression about Imaging this year?

Chris: “Imaging was high energy this year. There was a constant flow of photographers at our booth until the very last minute of the show!”

Carl: “There were a lot more new photographers attending this year!”

Why do you think Imaging is an important trade show for photographers to attend?

Vickie: “Imaging creates an opportunity for novice and experienced photographers to connect, learn and grow through the information, classes and vendor offerings. Attending Imaging allows them access to help and information, from copyright questions to image capture. Networking and education play key roles in the growth of a photographer’s business.”

Chris: “Photographers of all genres meet, learn, exchange ideas, and grow together. The exposure to hundreds of vendors; from equipment dealers, software providers, frame and prop stores to pro labs and packaging resources provides a unique opportunity for photographers to visit and meet one-on-one and put their hands on the products!”

Carl: “Photographers attending Imaging USA trade show learn from other photographers. They’re able to see and touch the new products offered by various vendors and see demonstrations of new cameras and lenses. You just can’t do this online! Virtual Backgrounds introduced and demonstrated their new digital projection backgrounds which was a big success!”

What about a brand new photographer just opening up a studio, how would Imaging be helpful to them?

Vickie: “Networking, exposure to labs, products and professionals who have a profitable business model!”

Chris: “Imaging USA is the gateway to PPA. Joining PPA allows photographers access to valuable resources that include marketing, legal assistance and insurance services.”

What were the products Pounds offers that generated the most interest?

Carl: “The hot items in the Pounds booth this year were the customized USB Flash Drives and cases. We had samples on hand for the convention as Imaging happened prior to production. Photographers were excited to see them and get pricing. Our Press Books always get attention. People comment on the quality at every show.”

Chris:Metal Prints are still a big hit. The Contour Desktop Panels were a draw and as Carl mentioned, the customized USB Flash Drives and cases.”

Vickie: “Marion Hughes! He’s not a product but he was by far the biggest draw. No one knows school photography like Marion! We had a great deal of interest in Wavy Metal and cell phone cases as well.”

It’s never too early to start thinking about Imaging USA 2015 and being a member of PPA! Pencil in February 1-3, 2015 on your calendar right now then start polishing those boots to kick up your heels in Nashville!

Hand-Holding To Hand Delivering: Cheryl Wemp Does It All!

Monday, September 16th, 2013

srgb

Cheryl Wemp holds down our Fort Worth operations. She not only manages the office but is also in charge of customer service and accounts receivable. She’s been a part of the Pounds family since the very beginning. Born and raised on the west coast, she arrived in Texas 35 years ago and has 3 beautiful grandchildren!

POUNDS What do you like most about your job?
CHERYL Sitting down with a client and showing them how we can help them grow their business. One tip I always tell photographers is to show 16 x 20 prints and larger. If you show small prints you sell small prints. If you show large prints, you sell large prints and make a greater profit!

POUNDS How do you think Pounds differs from other labs?
CHERYL Personal, one-on-one communication with customers. We take the time needed to solve individual situations. We hand-hold to hand deliver if needed!

POUNDS Customer communication is important at Pounds. You come into contact with clients on a daily basis. What is the thing you most often hear that is reflective of how we serve their needs?
CHERYL We solve problems and that saves the customer money! For instance we look carefully at each order. If there is an out of focus image in their $300.00 album we contact them the minute we see it and that saves the customer time and money.

POUNDS What is one thing you’d like your customers to know about you?
CHERYL I will do whatever it takes to get it done

POUNDS Tell us an “above and beyond the call of duty” story.
CHERYL I answered the phone one afternoon and it was a panicked Austin photographer. He left some equipment in the mid-cities area where he was shooting over the weekend. He was trying to retrieve his equipment but could not physically get out here to get it and wanted to know if I knew of anyone going to Austin that could bring it to him. After talking with him for awhile I learned where the equipment was located and told him I would stop on my way home and retrieve everything package it up and send it to him via UPS. He would have it the next day. I called him with the tracking number, he received the package and he was very happy!

POUNDS Do you ever get to meet the people at the other end of the phone/email? If so what is it like?
CHERYL Sometimes you create relationships with people over the phone. When you meet them in person it just makes that ‘bond’ stronger. It’s exciting to put a face with a voice!

POUNDS What is the most important thing everyone should know about customer service at Pounds?
CHERYL We are here for you!