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Archive for September, 2018

Meet Jim Giunta: Head of Technical Support

Thursday, September 13th, 2018

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According to Dictionary.com a Renaissance Man is “a present-day man who has acquired profound knowledge or proficiency in more than one field.”

That completely defines our own Jim Giunta, Head of Pounds Technical Support. He’s been there and done that. Whether it’s skydiving, scuba diving, flying single-engine planes, shooting competitively, or working on his Harley, he’s all action, all the time. He’s also been a professional magician, which may explain how he makes so much happen here at Pounds!

Jim’s background includes a wide skill set. He worked in photography, missile electronics, and computers during time spent in the military. Then he expanded his knowledge base into video and broadcast journalism. When he was on the East Coast, he was in on the cutting-edge development of green screen technology and capture software.

He’s really done it all.

POUNDS: Tell us a little bit about your background.

JIM: I grew up in Rochester, New York, with seven siblings, one of which is my identical twin. Two of my brothers are magicians. My oldest brother was an electrician, a photographer, and a magician. I got interested in magic and photography through him. That’s how I put myself through college the first time, working as a photographer for schools during the week, weddings on the weekends, and supplementing that with magician gigs.

POUNDS: How long have you been in the photography business?

JIM: I’ve been in the business since 1972 when I was a military photographer. My first hitch was in Frankfurt. I was sent all over Europe because I had a security clearance. The majority of the work I did was classified. When I got out of the service, in Rochester, I worked in still and video, went back to school, and got another degree in broadcast journalism. Then I went back to the military and worked in electronics and computers specifically on the Pershing II ballistic missile.

POUNDS: How did your military career help you in your present job?

JIM: When I got out in ‘90, I had both camera and computer backgrounds. Everything was turning to digital, so it was perfect timing.

POUNDS: How did Pounds find you?

JIM: When I got to my first lab job at PCA, a guy working for them was trying to develop a department for specialty school and events and using green screen on-site. He hired me for the digital division. I stayed, he left. When they got bought out, he was involved in Pounds with a franchise operation and told them about me. He recommended me, and I got hired ‘07.

POUNDS: Tell us a bit about what you do for customers.

JIM: Support for volume photographers is more of a one-on-one service. They have a personal relationship with our people. We’re on call 24/7. We provide a more specialized and customized workflow for their specific business. We find out what type of business model they have, and assess skills, equipment, and resources. If necessary, we suggest equipment, marketing, or business support. We support them when they are up and running or if they are just beginning their volume careers. I also provide the support for customers that want websites and teach them how to use and maintain them.

POUNDS: What’s new and coming up?

JIM: We are expanding the customer support team, and we’re doing a lot of technical development this year. We will be enhancing our customer order submission softwares to give studios more control of the process. We’ll have the full capability of the PhotoLynx suite of software, and the website is offering direct fulfillment now.

POUNDS: What do customers tell you about their experience with Pounds?

JIM: The two points that come up time and time again are the quality of the product and the level of our support because it is one-on-one.

Meet Carolyn Taylor: Supervisor School Division + Order Entry

Thursday, September 13th, 2018

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Once Pounds hired Carolyn Taylor, we just would not let her go. When we bought another lab, a lot of us will tell you it was so we could hang on to her! She has done almost every job at Pounds and now holds the title Supervisor School Division / Order Entry. She also oversees the retouching department and Xerox printing. In other words, she’s still doing it all. It’s primarily due to Carolyn that the Pounds ship sails so smoothly every day!

POUNDS: How did you get started in the industry?

CAROLYN: I started working in the photography industry at Gittings Studios in the early to mid-80s. I was in the production department, and my responsibilities included filing negatives, wedding album and frame assembly, and portrait packaging. This was an awesome experience. The portraits assembled and packaged for presentation to clients were simple, a work of art! In 1987 the company was acquired by Paul Skipworth and became Gittings-Skipworth. I continued working a few years, then decided to apply for employment at Pounds as this was the lab that produced the work for Gittings and Gittings-Skipworth.

POUNDS: It sounds like you were destined to be with Pounds!

CAROLYN: I started working for Pounds in February of 1991. I was hired to work in the proofing department but was quickly moved to “cut neg” to operate the v7 and vp2 film printers. Printing on the v7 was my main job, but I filled in on the vp2 as needed. Back in those days, we kept a daily count of how many exposures the printer made. I hit the all-time high count on the v7. I don’t remember the count or the date that was, but it was a big deal then! In January of 1996, I was hired to work at Meisel.

That didn’t last long because Pounds acquired Meisel seven months later and I have worked here ever since, in almost every department except mounting and shipping. I was in on the ground floor when the transition from negatives to digital took place. My first thought was that we (Pounds) had lost our minds but look at us now!

POUNDS: Tell us a little bit about your family.

CAROLYN: I am a married mother of two children, a boy, and a girl and now grandmother to four beautiful grandchildren, two boys, and two girls. My oldest grandson lives with us and has brought much love and joy to our home. Our household has a huge heart for animals. We currently have two dogs and a cat, but we’ve had as many as five dogs at one time! My grandson enjoys school, school activities, and sports. If I leave work at a reasonable hour, it’s because I’m attending a basketball or football game! But don’t worry! I will always show up early the next day if necessary, to catch up on any of our customer’s work that may require my attention.

POUNDS: What’s new at Pounds?

CAROLYN: Our school division has grown by leaps and bounds since it first started. Today we have more than tripled our number of school customers and provide services to many studios across the United States. As always, we are looking to grow even more in this area. This year we have put into place new work-flows and processes to make the school experience here at Pounds more efficient, sustainable and pleasant for our customers.

POUNDS: What do you enjoy most about working with Pounds?

CAROLYN: I have always enjoyed the challenge of working at Pounds. Things are ever-changing, so there is no time to be bored. We are continuously improving and adding new processes and products to accommodate our customers’ needs. Each day is a new and different experience. There is always something to learn. If it can’t currently be done, our challenge is to figure out how it can be done and do it. We have moved many mountains over the years.

We are up to the challenge, so bring it on!